Submit a Claim

 

The Settlement became effective on April 7, 2020. Current and former owners or lessees of Class Vehicles may submit claims for benefits under the Settlement.

To learn more about the benefits created by the Settlement, please review the FAQ section on this website and the summaries below:


 1. Software Flash. You may be eligible for a cash payment of $50 for each Software Flash (see FAQ 17).  Eligibility begins with the third Software Flash, and you may claim up to $600 for all Software Flashes performed on your Vehicle. Click here to download a claim form for first request for cash payments for software flashes. Click here to download a software flash claim form for additional service visits. To submit a claim form online click here. 

 

 2. Transmission Hardware Replacement. You may be eligible for cash payments or vehicle discount  certificates of increasing value for each Transmission Hardware Replacement (see FAQ 12). Eligibility  begins with the third Transmission Hardware Replacement, and you may claim up to $2,325 in cash or $4,650 in certificates for all Transmission Hardware Replacements. Click here to download a claim form for first request for cash payments/vehicle discount certificates for  transmission hardware replacements. Click here to download a transmission hardware replacement claim form for additional service visits. To submit a claim form online click here. 

 

 3. Repurchase/Replacement. You may be eligible for the repurchase or replacement of your car by Ford (see FAQ 39). Claims for this benefit will be resolved by a third-party arbitrator who will apply your  state’s lemon law or other rules created by the Settlement. Ford will cover the costs  of the arbitration. Before you can submit a claim for arbitration, you must give Ford notice of your intent to pursue  it through arbitration. Ford will have 10 days to try to resolve your claim before you can submit it to the Arbitration Administrator at www.consumerarbitrationprogram.com. Other  restrictions may apply (see FAQ 55). Click here or call 1-888-260-4563 to provide notice to Ford of your intent to pursue through arbitration a claim for a vehicle repurchase/replacement. Please do not submit your claim for repurchase/replacement to the Arbitration Administrator, at www.consumerarbitrationprogram.com, until ten (10) days after you provide notice directly to Ford. 

 

 4. Benefits for Breach of Warranty Claims. You may be eligible for compensation for transmission - related repairs that should have been covered by warranty (breach of the New Vehicle Limited Warranty or its extensions), including reimbursement, a complementary repair and/or a complementary service plan.  Such claims will be subject to Arbitration (see FAQs 53-56). Before you can submit a claim for arbitration, you must give Ford notice of your intent to pursue it through arbitration. Ford will have 10 days to try to resolve your claim before you can submit it to the Arbitration Administrator at www.consumerarbitrationprogram.com. Click here or call 1-888-260-4563 to provide notice to Ford of your intent to pursue through arbitration a claim for a breach of warranty. Please do not submit your claim for breach of warranty to the Arbitration Administrator, at www.consumerarbitrationprogram.com, until ten (10) days after you provide notice directly to Ford. 

 

 5. Replacement Clutch for Certain Vehicles. You may be eligible for reimbursement of costs you paid  related to multiple clutch replacements (see FAQs 57-58). Click here to download a claim form for reimbursement for clutch replacement. To submit a claim form online click here. 

 

 6. Cash Payments to Customers Turned Away by Ford Dealers. You may be eligible for a one-time $20 cash payment if you experienced Transmission problems and sought relief from a Ford Dealer but the dealer refused to make hardware or software repairs because the Dealer claimed there was nothing wrong with your vehicle.  (see FAQ 20 and 29). Click here to download a claim form for a $20 cash payment for customers turned away by a Ford Dealer. To submit a claim form online click here. 

 

With the exception of claim option 6 above, you will be asked to provide repair orders or other documentary proof of repairs along with your claims.  Please consult the FAQ for more information about these benefits, including applicable requirements and limitations.

 

If you have already filed a claim and need to update it (such as a change in your election of payment method or your contact information), you may you may email the Claims Administrator at [email protected]. This is not a general inquiry mailbox. There will be no response to questions, including questions about the Settlement, how to file a claim, or an existing claim. Please refer to the Frequently Asked Questions page of this website if you have questions about the settlement. This mailbox also cannot be used to submit a claim. If you like to submit a claim, please do so on the Submit a Claim page of this website.
Be sure to provide both the initial information submitted with your claim (the information you wish to change) as well as your updated information. You must also include your full name and Claim ID (which will start with the letters “FVS” and was either printed on your original notice postcard or provided when you filed your claim online).
 
If you have already filed a claim and were unable to attach documentation, or if you need to submit additional documentation for an existing claim, you may email the Claims Administrator at [email protected]. This is not a general inquiry mailbox. There will be no response to questions, including questions about the Settlement, how to file a claim, or an existing claim. Please refer to the Frequently Asked Questions page of this website if you have questions about the settlement. This mailbox also cannot be used to submit a claim. If you like to submit a claim, please do so on the Submit a Claim page of this website.
Be sure to provide your full name and Claim ID (which will start with the letters “FVS” and was either printed on your original notice postcard or provided when you filed your claim online) and attach your documents to the email. There is a submission limit of 10 mb; if your documentation exceeds this limit, please submit multiple emails.